Terms and Conditions

Nevique Shopping Guidelines (India)

To ensure a smooth and satisfying experience on Nevique, please follow these key guidelines:

1. Account Creation
  • Create an account using a valid Indian mobile number and email.

  • Keep your login credentials confidential and secure.

2. Product Listings
  • All items listed include taxes unless mentioned otherwise.

  • Images are for reference only; actual products may slightly vary in color or design.

3. Order Placement
  • Verify your delivery address, PIN code, and contact number before confirming the order.

  • Orders once placed cannot be modified. You must cancel and place a new order.

4. Shipping & Delivery
  • Orders are dispatched within 1–3 business days.

  • Delivery typically takes 3–7 working days based on location.

  • Free shipping may apply above a certain cart value (as updated on the site).

5. Return & Exchange
  • Returns accepted within 7 days of delivery for eligible products.

  • Items must be unused, undamaged, and in original packaging with tags.

  • Certain items like cosmetics, innerwear, or personalized goods are non-returnable.

6. Cancellation
  • Orders can be cancelled before dispatch from the “My Orders” section.

  • Prepaid order refunds will be processed within 5–7 business days after cancellation.

7. Support
  • Contact our support team via email or WhatsApp for any order, product, or refund-related issues.

  • Operating hours: Monday–Saturday, 10 AM to 6 PM IST.



Nevique Payment Mode Policies

Nevique offers secure and flexible payment options for Indian customers:

1. Available Payment Modes

  • UPI (Google Pay, PhonePe, Paytm, etc.)

  • Debit/Credit Cards (Visa, Mastercard, RuPay, etc.)

  • Net Banking (Major Indian banks supported)

  • Wallets (Paytm, Mobikwik, Freecharge, etc.)

  • Cash on Delivery (COD) – Available on select orders and locations.

  • EMI Options – Available on high-value orders via credit card (terms apply).

2. Payment Security

  • All transactions are processed through RBI-compliant and PCI-DSS certified gateways.

  • We do not store card or UPI credentials on our servers.

3. Refunds

  • For prepaid orders, refunds will be credited to the original payment mode within 5–7 working days after approval.
  • Return only allows for 7 days of delivery. 
  • For COD returns, refunds are issued to your UPI ID or bank account via IMPS/NEFT.

4. Failed Payments

  • In case of failed payment but money debited, please allow 48 hours for automatic reversal.

  • If not resolved, contact support with your transaction ID.

5. Payment Disputes

  • All payment-related queries or disputes must be raised within 15 days of the transaction.

Need help?

Contact us at hello@nevique.com for questions related to refunds and returns.